1. Refund Eligibility
To be eligible for a refund at COMFY CUTE, your returned item must meet the following conditions:
- Return request initiated within 15 days of delivery
- Item unused, unworn, and in original condition
- All original tags and labels attached
- Original packaging and boxes intact (where applicable)
- No damage, stains, or odors on the item
- Item not customized or personalized
2. Eligible Products for Return
Most of our products are eligible for return, including:
- Regular clothing items (dresses, kurtis, tops, bottoms)
- Baby wear and children's clothing
- Accessories (scarves, bags, belts)
- Sleepwear and loungewear
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Intimate apparel and undergarments (for hygiene reasons)
- Customized or personalized products
- Items purchased in final sale or clearance section
- Products without original tags or labels
- Items showing signs of wear or damage
- Products purchased from third-party sellers
4. How to Request a Return
To initiate a return, follow these steps:
- Log in to your account and go to "My Orders"
- Select the order containing the item you wish to return
- Click "Return" and select the item(s) you want to return
- Provide a reason for return and any comments
- Submit your return request
- We will send you a return shipping label via email
- Ship the item back to us with the provided label
Alternatively, contact our customer service team at [Support Email] or [Contact Number] to initiate a return.
5. Inspection and Approval Process
Once we receive your return:
- Our team will inspect the item within 3-5 business days
- We will verify that the item meets return eligibility conditions
- You will receive an email notification about approval or rejection
- If approved, we will initiate the refund process
- If rejected, we will contact you with an explanation
6. Refund Processing Time
After your return is approved:
- Refund will be initiated within 1-2 business days
- The amount will be credited to your original payment method
- Banking processing time: 5-7 business days
- You will receive a refund confirmation email
Note: Refund processing times may vary depending on your bank and payment method. Please check with your bank if you don't see the refund within 7 business days.
7. Refund Amount
- Product Cost: Full refund of the item price
- Shipping Charges: Not refunded (non-returnable expense)
- Return Shipping: Free return shipping provided for eligible returns
- Taxes: Included in the refund if applicable
8. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 24 hours of delivery with photos as proof
- We will provide a prepaid return label
- Full refund or replacement will be offered immediately upon approval
- No inspection fee will be charged for defective items
9. Failed or Cancelled Orders
If your payment fails but you were charged, or if your order was cancelled:
- We will process a full refund automatically within 1-2 business days
- Refund will be credited to your original payment method
- Please check with your bank if the amount doesn't reflect within 7 days
10. Partial Refunds
We may issue a partial refund in the following situations:
- Item has minor signs of wear but is otherwise in good condition
- Original packaging is damaged but item is undamaged
- In such cases, a 10-20% deduction may apply
You will be notified via email about any partial refund deductions before processing.
11. Contact Us for Refund Questions
If you have any questions about refunds or your return status, please reach out: