1. Shipping Areas
COMFY CUTE ships to all locations across India. We currently do not offer international shipping. Deliveries are made to addresses within India only.
Remote and hilly areas may have extended delivery timelines. Please check your pincode during checkout to confirm service availability in your area.
2. Order Processing
Orders are processed within the following timelines:
- Order confirmation: Immediate (within 5 minutes)
- Dispatch: Within 24-48 hours of payment confirmation
- Shipping label generation: Same day as dispatch
You will receive an email with tracking details once your order is dispatched. Processing may be delayed on weekends and national holidays.
3. Estimated Delivery Time
Estimated delivery timelines vary by location:
- Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai): 3-5 business days
- Tier 1 cities: 4-7 business days
- Tier 2 & 3 cities: 5-10 business days
- Remote/Hilly areas: 10-15 business days
Note: These are estimates only and not guaranteed. Delays may occur due to weather, logistics issues, or other unforeseen circumstances. Weekends and national holidays are not included in the calculation.
4. Shipping Charges
4.1 Standard Shipping
- Orders below ₹999: ₹99 flat shipping fee
- Orders ₹999 and above: Free shipping
4.2 Express Shipping (where available)
Express shipping options may be available in select cities. Charges will be displayed during checkout.
5. Free Shipping Conditions
Free shipping is applicable when:
- Order value is ₹999 or above
- Delivery address is within serviceable pincode area
- Promotion code (if applicable) qualifies for free shipping
Shipping charges for returns are covered by COMFY CUTE for eligible returns.
6. Tracking Information
Once your order is dispatched:
- You will receive a tracking number via email
- Tracking details are also available in your account under "My Orders"
- You can track your shipment using the provided tracking link
- Real-time updates on package status and estimated delivery
7. Delivery Attempts
Our courier partners will attempt to deliver your package as follows:
- First attempt: As per scheduled date
- Second attempt: Next day (if first attempt unsuccessful)
- Third attempt: Day after (if second attempt unsuccessful)
- Package held at courier facility: 5-7 days after final attempt
Please ensure someone is available at the delivery address to receive the package. Ensure your contact number is correct for delivery notifications.
8. Delayed Shipments
In case of delayed delivery beyond the estimated timeline:
- Contact our support team immediately
- We will investigate with the courier partner
- Alternative solutions will be provided if needed
- Compensation (if applicable) will be determined based on delay duration
9. Incorrect Address
If the delivery address provided during checkout is incorrect:
- Contact us immediately before the shipment is dispatched
- We will attempt to update the address with the courier
- If the package is already in transit, you may need to redirect it (charges applicable)
- We are not responsible for undeliverable packages due to address errors
10. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Report the issue within 24 hours of delivery/notification
- Provide photos as proof if the package is damaged
- We will file a claim with the courier partner
- Full refund or replacement will be provided upon approval
11. Remote and Restricted Locations
Certain remote and restricted locations may have:
- Extended delivery timelines (up to 15-21 days)
- Additional shipping charges
- Courier partner limitations
Pincode serviceability is checked at checkout. If your area is not serviceable, an alternative delivery option will be suggested or a refund will be offered.
12. Contact Us for Shipping Queries
For any questions about shipping or to track your order: