1. Return Eligibility
Items at COMFY CUTE can be returned within 15 days of delivery if they meet the following conditions:
- Item is unused and unworn with no signs of wear
- All original price tags and labels are attached and intact
- Item is in original, saleable condition
- No damage, stains, odors, or washing
- Original packaging and boxes are intact (where applicable)
- Return initiated within 15 days of delivery
Important for Clothing: Returned items must look exactly as they did when you received them. Even trying on clothes in your home may affect eligibility if it leaves marks or creases.
2. Exchange Eligibility
Exchanges are available for the same product in a different size or color within 15 days of delivery. Conditions:
- Item must meet return eligibility criteria (unused, unworn)
- Exchange must be for the same product line or similar value
- Requested item must be in stock at the time of exchange
- No additional charges for size/color exchanges
- If new item costs more, difference will be charged
- If new item costs less, difference will be refunded
3. Return Window (15 Days)
The 15-day return window is calculated as follows:
- Begins from the date of delivery, not the date of order
- Includes weekends and holidays
- Return request must be initiated within 15 days
- Physical return can be made after 15 days if approved within window
- No returns accepted after the 15-day window
4. Product Condition Requirements for Clothing
For clothing to be eligible for return or exchange, it must meet these specific requirements:
General Condition
- Never worn or used
- No stains, tears, or discoloration
- Seams and stitching intact
- Prints or embroidery unaffected
- No lingering odors or perfume
Tags & Labels
- All original price tags must be attached
- Manufacturer care labels intact
- No tag removal or alteration
What Constitutes "Worn"
Items are considered worn if:
- Tried on outside the home (even once)
- Washed or rinsed
- Shows any visible creases from wearing
- Has deodorant, makeup, or cosmetic marks
- Sat/bent in a way that changed the fabric shape
5. How to Request a Return
- Visit "My Orders" in your account
- Select the order with the item you want to return
- Click "Initiate Return"
- Select the item and reason for return
- Review the return policy acknowledgment
- Submit your return request
- Receive return shipping label via email
You can also contact our support team at [Support Email] or [Contact Number] to initiate a return.
6. How Exchanges Work
- Select "Exchange" instead of "Return" in My Orders
- Choose the size or color you want to exchange to
- Confirm availability of new item
- Receive return shipping label
- Ship original item back to us
- New item will be shipped once original is received and inspected
Free return shipping is provided for size/color exchanges.
7. Size Exchanges
If the item doesn't fit:
- Exchange for a different size of the same product
- Free return shipping for size exchanges
- New item shipped after inspection of original
- No additional shipping charges
- Exchange must be requested within 15 days
Refer to our Size Guide on the product pages for accurate sizing. We recommend measuring your existing garments for best fit.
8. Damaged or Defective Products
If you receive a damaged or defective item:
- Report within 24 hours of delivery with photos
- Free return shipping label provided
- Full refund or replacement offered immediately
- No condition inspection for manufacturing defects
- Expedited processing for defective items
9. Wrong Product Received
If you received the wrong item:
- Report immediately with order confirmation
- Return label provided for wrong item
- Correct item shipped immediately
- Prepaid return label for wrong item
- No restocking fees apply
10. Non-Returnable Items
The following items cannot be returned or exchanged:
- Intimate apparel and undergarments (for hygiene)
- Customized or personalized products
- Final sale or clearance items
- Items without original tags
- Visibly worn or used items
- Items showing signs of wear (creases, odors, dirt)
- Washed or dry-cleaned items
- Items purchased from third-party sellers
11. Return Shipping
- Free return shipping label provided for eligible returns
- Use only the provided label for returns
- Pack item securely in original or similar packaging
- Drop at any courier facility or arrange pickup
- Keep tracking number for your records
12. Inspection Process
After we receive your return:
- Inspection completed within 3-5 business days
- Item checked for condition and tags
- Approval/rejection email notification sent
- Photos may be requested for clarification
- Partial refund if item has minor issues (10-20% deduction)
13. Refund After Return Approval
Once your return is approved:
- Refund initiated within 1-2 business days
- Amount credited to original payment method
- Bank processing: 5-7 business days
- For exchanges: new item shipped immediately
- Refund confirmation email sent
14. Contact Us
For return or exchange questions, reach out to: